Manage Event Notification Subscriptions (Beta)

note

Event Notifications is in Beta. Features and functionality are subject to change as we continue to iterate this functionality towards General Availability.

This topic describes how to view, edit, disable, and delete event notifications in the Replicated Vendor Portal.

Overview

The Notifications page in the Vendor Portal provides visibility into both personal and team notifications, as well as a complete history of notification events. You can manage your own subscriptions and, if you have the appropriate permissions, view and manage team subscriptions.

Viewing Notification Subscriptions

The Notifications list page provides three main views:

My Notifications

Shows only notifications you created, giving you quick access to manage your personal monitoring setup.

To view your notifications:

1. Navigate to Notifications in the Vendor Portal
2. Select the My Notifications tab
3. View the list of your active and inactive subscriptions
4. (Optional) Use the search bar to filter subscriptions by name or event type

Each subscription card displays the delivery channel (email or webhook), the delivery address, the date created, and who created it. If a custom name is set, it appears as the card title.

Team Notifications

Shows all notifications created by anyone on your team. This view is useful for understanding what monitoring is in place across the organization.

To view team notifications:

1. Navigate to Notifications in the Vendor Portal
2. Select the Team Notifications tab
3. View all subscriptions created by team members
4. (Optional) Use the search bar to filter subscriptions by name or event type

Permissions:

• Team admins can manage (edit/delete) any team member's notifications
• Non-admin users can view team notifications but cannot modify subscriptions created by others

History

Shows all triggered notification events for the selected time period. You can filter the history to show only your notifications or filter by a specific notification, including deleted subscriptions.

To view notification history:

1. Navigate to Notifications in the Vendor Portal
2. Select the History tab
3. Use the filters to narrow results:
   • Filter by time period
   • Filter to "My Notifications Only"
   • Filter to a specific notification (active or deleted)

Viewing Notification Event Details

Each notification event in the history view can be expanded to show detailed information:

To view event details:

1. Navigate to Notifications > History
2. Find the event you want to inspect
3. Click to expand the event row

Event details include:

• List of all events that matched this notification's filters
• Timestamp when each event occurred
• Event details (customer, instance, application, etc.)
• Delivery status (Sent, Failed, Pending)
• For failures: Error message explaining why delivery failed

This information is helpful for troubleshooting notification delivery issues and understanding which events are triggering your subscriptions.

Editing an Existing Notification

To modify a notification:

1. Navigate to Notifications in the Vendor Portal

2. Find the notification you want to edit in the list:

   • Use the My Notifications tab for your subscriptions
   • Use the Team Notifications tab to find any team member's subscription (if you're a team admin)

3. Click the Edit icon or "Edit" button for that notification

4. The notification form will open with all current settings populated

5. Make your desired changes:

   • Add or update a custom subscription name to help identify the subscription
   • Modify filters to broaden or narrow the scope
   • Change the delivery method or destination
   • Pause/unpause the notification

6. Click "Save Changes" to update

Important notes:

• Editing a notification does not affect past events already sent
• Changes apply immediately to future events
• You can only edit notifications you created, unless you're a team admin with permissions to manage all team notifications

Disable a Notification

To temporarily stop a notification without deleting it:

1. Navigate to Notifications in the Vendor Portal
2. Find the notification in the list
3. Click the Edit button
4. Toggle the notification to Disabled state
5. Save your changes

When a notification is disabled:

• It stops triggering for new events
• The subscription configuration is preserved
• Historical event data remains available
• You can re-enable it at any time by editing and toggling back to active

Deleting an Existing Notification

To permanently remove a notification:

1. Navigate to Notifications in the Vendor Portal

2. Find the notification you want to delete in the list

3. Click the Delete icon or "Delete" button for that notification

4. Confirm the deletion in the prompt

5. The notification is permanently removed

Important notes:

• Deleting a notification is permanent and cannot be undone
• No further notifications will be sent for this subscription
• Historical event data for the notification is preserved and remains viewable in the History view
• You can only delete notifications you created, unless you're a team admin

Viewing Event History for a Specific Notification

Each notification maintains a history of when it triggered and what events matched:

1. Navigate to Notifications in the Vendor Portal
2. Find the notification in the list (either My Notifications or Team Notifications)
3. Click the "View History" button for that notification

This filtered view shows only events that matched this specific notification, making it easier to understand the notification's behavior and troubleshoot any issues.

Troubleshoot Notification Delivery

Viewing Delivery Status

To check if notifications are being delivered successfully:

1. Navigate to Notifications > History
2. Look at the Delivery Status column for each event:
   • Sent: Notification was successfully delivered
   • Failed: Delivery failed (expand row to see error message)
   • Pending: Delivery is in progress or queued

Common Delivery Issues

Email not verified:

• Check if the email address requires verification
• Look for a verification email in your inbox
• Edit the notification to enter the verification code

Filters too restrictive:

• Review your filter configuration
• Check that events are actually matching your criteria
• Temporarily broaden filters to test

Webhook endpoint issues:

• Verify webhook URL is correct and accessible
• Check that your endpoint returns 2xx status codes
• See Event Notification Webhooks (Beta) for webhook troubleshooting

RBAC permissions:

• Verify you have the necessary permissions to create and manage notifications
• Contact your team admin if you need additional permissions